We’re VIVASYNCH LIMITED.com Limited (company number 03584121), a company registered in England and Wales. Our office is at Rignals Lane, Chelmsford, Essex, CM2 8QT.
When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info.
About you
To shop with us, you need to:
be at least 16 years old;
have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Placing an order
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it.
Prices and product descriptions
In the event that we price up or describe a product or promo wrongly, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
Promo Codes
From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!
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Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
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If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.
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If a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.
Your information
Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service (you can also update your marketing preferences there).
At VIVASYNCH LIMITED, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
Things you shouldn’t do…
We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal VIVASYNCH LIMITED customers the best service, so we take them really seriously. VIVASYNCH LIMITED will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we check regularly and update software regularly, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.
You are not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping').
You agree to indemnify, defend and hold harmless VIVASYNCH LIMITED, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.
Intellectual property, software and content
VIVASYNCH LIMITED owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You’re also not allowed to use the VIVASYNCH LIMITED logo or any VIVASYNCH LIMITED brand or trade mark (or any marks which are colourably similar) without our express permission.
Linking to this Website
It’s fine for you to link to VivaSynch Limited.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.
Please don’t link in a way that suggests any form of approval or endorsement by VIVASYNCH LIMITED where none exists.
Our Website must not be framed on any other site without our permission.
Complaints or need to speak to us?
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact us via our contact page or email vivasynch@tarahuddless.com and we will work with you to resolve any issues you’re having with our services
If we are unable to resolve your complaint to your satisfaction, you may refer your complaint to:
Post: The Retail ADR,12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW (Tel: +44 20 3540 8063)
Email the Retail ADR at enquiries@cdrl.org.uk
Legal Notices
We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.
These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.
User Generated Content
By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #MYVIVASYNCH) you agree:
we can use your handle and the content (the “Content”) on VIVASYNCH LIMITED.com, marketplace.VivaSynch Limited.com, collusion.com and/or on any of VIVASYNCH LIMITED’ social media platforms (including but not limited to Instagram, Facebook and Twitter).
we can edit, crop, adapt, enhance or modify the Content (but VIVASYNCH LIMITED will not treat you in a derogatory manner).
You promise that you:
have the permission of everyone in the Content;
have the right to grant VIVASYNCH LIMITED the above rights; and
are at least 16.
If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.
You understand that other users of these social media platforms can also share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content.